Help & FAQ

Click "Begin Verification" on the home page or go to the Sign Up page. You can register with your email address or phone number. You will receive a verification code to confirm your identity.

You will need: (1) A passport photograph, (2) Your NIN slip or card, (3) Your payment receipt for shop allocation, (4) Any previous ownership documents (if claiming as original owner), and (5) Previous certificate of allocation (if available).

The verification process typically takes 5-10 business days. You will receive email and/or SMS notifications when your application status changes. You can also track your application status in real-time through the portal.

Once approved, a Super Administrator will issue your Certificate of Ownership. The certificate will be sent to your email as a PDF, and you can also download it from your dashboard. Each certificate has a unique number and QR code for public verification.

Visit the "Verify a Certificate" page and enter the certificate number (format: ABS-XXX-YYYY-NNNNN). You can also scan the QR code on the certificate. The verification page will show the certificate holder's name, shop number, market, and issuance date.

This status means the assessor has reviewed your application and needs additional information or documents from you. Check your application details for comments from the assessor, then provide the requested information.

Yes, you can submit a separate application for each shop allocation you hold. Each application is reviewed independently.

If your application is rejected, you will receive a notification with the reason. You may submit a new application with corrected information or additional supporting documents.

Click "Forgot Password" on the Sign In page. Enter your email address, and you will receive a password reset link. The link expires after 1 hour.